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How long will it take to ship my order?
Shipping will vary depending on where you are located. Please see our shipping policy for more information.
Can discount codes be combined?
Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.
What is your returns policy?
We offer exchanges and refunds within 21 days of the receipt of your order. Please see our returns policy for more information.
Can I change my shipping address on an existing order?
If you need to alter your shipping address please contact us as soon as possible and we will update the information for you. Once the items have been processed for delivery, we will no longer be able to make any changes.
How can I choose the best product size for my dog?
We think it’s very important to measure your pup’s neck correctly before selecting the collar size. In addition, when choosing a harness you need to carefully measure your dog's torso to better understand the best fit.
To help with this, we have added a size chart to every product page with a guide on how to do so. Find out more about our product sizing.
I'm intrested in a product that is out of stock, what do i do?
If a product is out of stock, it will show a form on the page where you can sign up with your email address to be automatically notified when the stock is updated.
Do you ship worldwide?
We ship worldwide! Please see our shipping policy for more information.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.